With the U.S. migration to EMV chip payments and accompanying fraud liability shifts, new types of chargeback reason codes have been established for both counterfeit and lost/stolen fraud that issuers, acquirers and merchants need to fully understand. The U.S. Payments Forum (formerly the EMV Migration Forum) webinar, “EMV Chargeback Best Practices,” provided guidelines on how to ensure proper authorization of transactions and how to avoid and/or mitigate invalid chargebacks.

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The webinar focused on the appropriate treatment and mitigation of both counterfeit and lost/stolen chip liability shift chargebacks occurring after the liability shift dates for contact chip cards used in attended transactions, and discussed:

• Issuer best practices for authorization and managing disputes
• Merchant best practices for obtaining an authorization response and avoiding chargebacks – both for merchants who are chip-enabled and those who are not yet chip-enabled
• Merchant and acquirer best practices for disputing and mitigating chargebacks

Presenters were: Steven Cole, Vantiv; Brandon Cranford, Woodforest National Bank; Simon Hurry, Visa Inc.; Randy Vanderhoof, U.S. Payments Forum; Doug Whiteside, MasterCard

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